Returns & Exchanges
We want you to love what you ordered. If something isn't quite right, here's how returns and exchanges work.
7-Day Window
Request a return or exchange within 7 days of delivery.
Original Condition
Items must be unused, unwashed, and with original tags attached.
Easy Exchange
Swap for a different size or color, subject to availability.
Non-Returnable Items
Innerwear, sale items, and customized pieces cannot be returned.
Return Eligibility
To be eligible for a return or exchange, your item must be:
- Requested within 7 days of the delivery date
- Unused, unworn, and unwashed, with all original tags attached
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged:
- Innerwear, lingerie, and intimate apparel
- Items marked as final sale or purchased during clearance sales
- Customized or made-to-order pieces
- Items damaged due to misuse after delivery
How to Start a Return or Exchange
- Contact us via WhatsApp, phone, or email within 7 days of delivery
- Share your order number and the reason for the return or exchange
- Our team will confirm eligibility and share the next steps
- Pack the item securely with all original tags and packaging
- Once we receive and inspect the item, we'll process your exchange or refund
Refunds
Approved refunds are issued to your original payment method or as store credit, depending on the payment option used at checkout. Refunds are typically processed within 5–7 business days after the returned item is received and inspected.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We'll arrange a free replacement or full refund — no questions asked.
Need Help?
Our team is here to make returns and exchanges as easy as possible.